Frequently Asked Questions — Car Recovery Dubai

Standard vehicles cost AED 150–250, luxury and sports cars AED 150–250, and desert or off-road recovery AED 150–250. We confirm the exact price on the phone before dispatch and put it in writing on WhatsApp — the price you agree is the price you pay, with no night surcharge.

From our Al Quoz base: 10–20 minutes for nearby areas (Tier 1), 10–20 minutes for central Dubai (Tier 2), 10–20 minutes for outer Dubai (Tier 3), and 10–20 minutes for Sharjah, Ajman and desert locations (Tier 4). When you call we give you a live ETA and track the truck by GPS.

Yes — 24 hours a day, 365 days a year, including nights, weekends and public holidays. Our Al Quoz control desk is always staffed by a real person who dispatches your truck and gives you a live ETA. The same pricing tiers apply around the clock with no after-hours surcharge.

Yes. We operate under RTA Commercial License No. 948271 and are Safe Contractor Approved. Every driver is RTA-certified, our trucks are commercially registered and insured, and every recovery is photo-documented for accountability. See our licenses and safety page for the full credential list.

Share your exact location (a WhatsApp pin is fastest and most accurate), your car make, model and colour, what happened in plain words, where you want the car taken, and a callback number. Thirty seconds of information gets the right truck dispatched to you immediately.

Yes — our luxury car recovery is flatbed-only, using soft straps, low-clearance loading equipment and specialist-trained handlers. All four wheels stay off the road for the whole journey, protecting drivetrains, low bumpers and delicate bodywork. Sports cars receive the same specialist treatment.

Yes. Our desert recovery service uses 4x4 rigs fitted with winches, kinetic ropes and sand equipment for vehicles stuck around Al Qudra, Fossil Rock and beyond. Desert recovery costs AED 150–250 depending on location and difficulty, confirmed before we dispatch. Send us your location pin.

We accept cash and card on delivery — the price was already agreed before dispatch, so payment is straightforward when the job is done. For scheduled vehicle transport, payment terms are confirmed when you book, and every single job comes with an itemised invoice for your records.

Yes. Sharjah and Ajman are both in our Tier 4 coverage, with typical response times of thirty-five to sixty minutes from Al Quoz. We handle emergency recoveries and scheduled vehicle transport across both emirates, and inter-emirate pricing is always confirmed in writing before dispatch.

Stay safe: hazards on, and on highways stay inside the car with your seatbelt fastened. Keep your phone on — the driver may call for final directions. Confirm the company name and agreed price when the truck arrives, and take a quick photo of your car before loading.

Yes — your car goes wherever you specify: your home, your regular workshop, the dealer, or an insurance-approved garage. Have the destination address ready when you call so we can confirm the exact fixed price for the full trip before dispatch.

Yes. Every accident recovery includes 12-angle photo documentation of the vehicle condition at pickup and delivery, plus an itemised invoice. Combined with your police report, this gives your insurer a clean evidence chain. Our insurance claim guide explains the full process.