How Car Recovery Works — Our 4-Step Process

Our recovery process has four steps: you call with your location, we dispatch the nearest suitable truck, you track it live by GPS, and we deliver your car and take payment on arrival. No apps, no accounts, no waiting on hold. Here is exactly what happens from your first call to the final handshake.

Step 1: Call or WhatsApp with your location

Call +971 50 209 7467 or WhatsApp us — 24/7, answered by a real person at our Al Quoz control desk. Tell us:

• Where you are — a WhatsApp location pin is fastest; a road name and landmark works too
• Your car — make, model, colour and plate
• What happened — plain words are fine: "engine died", "flat tyre", "accident", "stuck in sand"
• Where the car should go — home, workshop, dealer or insurance garage

The operator asks the right follow-up questions (is it a low sports car? is it in a basement? is anyone hurt?) and then quotes you a fixed price — standard AED 150–250, luxury & sports AED 150–250, desert/off-road AED 150–250 — confirmed in writing on WhatsApp. If it is an emergency, read our breakdown safety steps while you wait.

Step 2: Nearest suitable truck dispatched

The control desk checks the live GPS positions of our fleet and dispatches the nearest truck that suits your job — a flatbed with low-clearance ramps for a sports car, a 4x4 winch rig for desert sand, a compact rig for a basement. The wrong truck arriving fast helps nobody; the right truck arriving fast is the whole point of GPS-tracked dispatch. Typical response: 10–20 minutes near Al Quoz, 10–20 minutes across Dubai, 10–20 minutes for Sharjah, Ajman and desert — see coverage tiers.

Step 3: Live GPS tracking to your location

You get a live ETA based on the truck's actual position — not a vague "30 minutes". The control desk monitors the job until arrival, and the driver calls you for final directions if your pin needs refining. While you wait: hazards on, and on highways stay in the car with your seatbelt fastened. When the truck arrives, the crew confirms the company name and the agreed price before touching your car, then photo-documents its condition — 12 angles on accident recoveries for your insurance claim.

Step 4: Delivery and payment

Your car is loaded safely — flatbed-first, soft straps, wheels secured — and delivered to the destination you specified. On arrival you inspect the car, and pay the exact price agreed on the phone: cash or card. You receive an itemised invoice, which doubles as your proof of recovery cost for insurance claims. That is the whole process: call, dispatch, track, deliver.

What if it is not an emergency?

The same four steps apply to scheduled work — vehicle transport for workshop transfers, dealership moves and inter-emirate relocations — just booked in advance instead of right now. Booking ahead lets us assign the ideal truck and confirm everything calmly, with arrival timed to your schedule rather than an emergency dispatch.