Our Team
Behind every recovery is a small team of specialists: dispatch coordinators who run the 24/7 control desk, RTA-certified recovery drivers who operate the trucks, and luxury vehicle specialists for high-value cars. No invented names or stock-photo smiles here — these are role descriptions of the real people who answer your call and load your car.
Owner note: add real team member names and photos to the cards below — this page uses role descriptions only, no invented personal details.
Dispatch Coordinators
24/7 Control Desk — Al Quoz
The voice you hear when you call. Our coordinators take your location pin, match your situation to the right truck from our GPS-tracked fleet, quote your fixed price, and monitor every job until the truck arrives. They are trained to ask the questions that matter — car type, clearance, access, urgency — so the truck that rolls is the truck your situation needs.
Owner to add: coordinator names and photos.
RTA-Certified Recovery Drivers
Fleet Operations
The crew on the trucks. Every driver holds RTA certification and the correct heavy-vehicle licence, and is trained in safe loading, vehicle securing, winch operation and roadside safety. On arrival they confirm the agreed price before touching your car, photo-document its condition, and keep you informed throughout the loading.
Owner to add: driver names and photos.
Luxury Vehicle Specialists
High-Value & Exotic Handling
Drivers with additional specialist training for the cars that cannot afford a mistake: low-clearance loading, soft-strap securing, and the zero-damage protocol — flatbed-only, all four wheels off the road, full photo documentation. Exotics are assigned to specialists only, never to whoever is nearest.
Owner to add: specialist names and photos.
How the team works together
One call sets the whole team in motion: the coordinator takes your details and dispatches, the driver executes the recovery to our safety checklist, and the coordinator tracks the job to completion. That chain — our 4-step process — is why a 2am call gets the same professional response as a 2pm one. Everyone on the team works to the standards on our licenses and safety page, under RTA Commercial License No. 948271.
Joining the team
We hire certified drivers and train them to our standards — if you hold the right licences and take pride in careful work, contact us.
Talk to our dispatch team right now.
Our Al Quoz dispatch team answers 24/7. Call now and a recovery truck will be on its way in minutes.
Our Crews at Work
Trained, RTA-certified recovery professionals.
Frequently Asked Questions
Who will answer when I call?
A dispatch coordinator at our Al Quoz control desk — a real person, available 24/7. They take your location pin, identify the nearest suitable truck from our GPS-tracked fleet, quote your fixed price and track the job until the truck reaches you safely.
Are your drivers certified?
Yes. Every recovery driver is fully RTA-certified and holds the appropriate heavy-vehicle licence for their truck. All drivers are trained in safe loading, vehicle securing, winch operation, roadside safety and the strict zero-damage protocol used for luxury and sports cars.
Who handles luxury and sports cars?
Our luxury vehicle specialists are drivers with additional specialist training in low-clearance loading, soft-strap securing and careful high-value vehicle handling. Exotic and collector cars are only ever assigned to these specialists — never simply to whichever truck happens to be nearest.