Privacy Policy
This privacy policy explains what personal information Ahmed Car Recovery Dubai collects, how we use it, and your rights. In short: we collect only what we need to recover your car and respond to you — we never sell your data, and we never use it for marketing without your consent.
Who we are
Ahmed Car Recovery Dubai ("we", "us") is a vehicle recovery company based at Al Quoz Industrial Area 3, Dubai, UAE, operating under RTA Commercial License No. 948271. For privacy enquiries, contact us at +971 50 209 7467 or via our contact page.
What information we collect
We collect only the information needed to provide our services:
- Contact details — your name and phone number, provided when you call, WhatsApp us, or use our website message form.
- Location data — your breakdown or pickup location (often a WhatsApp location pin), needed to dispatch a truck to you.
- Vehicle details — make, model, colour and registration plate, needed to send the right equipment.
- Service records — details of the recovery performed, the destination, the price agreed and payment method, plus photo documentation of the vehicle's condition taken during the job.
- Message content — the text of enquiries sent through our website form or WhatsApp.
We do not collect payment card details on this website — card payments are processed in person at the time of service.
How we use your information
Your information is used solely to:
- Dispatch recovery services to your location and communicate with you about the job (ETA updates, driver contact).
- Respond to your enquiries and provide quotes.
- Maintain service records, invoices and photo documentation for accountability and insurance purposes.
- Meet legal and regulatory obligations (for example, records required under our RTA licensing).
We do not use your details for marketing messages, and we do not sell, rent or share your personal information with third parties for their own purposes.
Who we share information with
We share information only where necessary to provide the service or required by law:
- Our own dispatch staff and drivers, to carry out your recovery.
- Your insurer, if you ask us to provide recovery documentation for a claim.
- Dubai Police or other authorities, where legally required (for example, at accident scenes).
How long we keep your information
Service records and invoices are kept for as long as needed for business accountability, insurance and legal compliance — typically up to 5 years. Location pins shared for a single recovery are not retained longer than necessary to complete the job. Enquiry messages are kept only while the enquiry is active and for a reasonable period afterwards.
Your rights
You may ask us at any time to:
- Tell you what personal information we hold about you.
- Correct inaccurate information.
- Delete your enquiry data where we have no legal reason to keep it.
Contact us via our contact page or by phone at +971 50 209 7467 to exercise these rights.
Cookies and website data
This website does not use advertising or tracking cookies. Like most websites, our hosting provider may log basic technical data (such as IP addresses in server logs) for security and reliability purposes.
Changes to this policy
We may update this policy from time to time; the current version will always be published on this page with its last-updated date.