Terms of Service
These terms govern vehicle recovery and related services provided by Ahmed Car Recovery Dubai ("we", "us"), operating under RTA Commercial License No. 948271 from Al Quoz Industrial Area 3, Dubai, UAE. By booking our services by phone, WhatsApp or this website, you agree to these terms.
Quotes and pricing
- We provide a fixed price quote before dispatch, confirmed verbally and in writing (WhatsApp). The price you agree is the price you pay.
- Our standard pricing tiers are: standard vehicles AED 150–250; luxury and sports cars AED 150–250; desert and off-road recovery AED 150–250. The same rates apply 24/7 with no night surcharge.
- The quoted price covers the agreed pickup and destination. If you change the destination mid-journey, a revised quote will be agreed before we proceed.
- Additional work discovered on site (for example, a simple tow becoming a winch-out) will be quoted and agreed with you before it is carried out — never added silently.
Booking and dispatch
- A booking is confirmed when we accept your job and dispatch a truck. We will provide a live ETA based on the truck's GPS position.
- Response times are estimates, not guarantees: traffic, weather, exact location and job complexity affect arrival. Our coverage tiers show typical times.
- You must provide accurate location and vehicle information. If the truck cannot find you or the vehicle described, a wasted-trip fee may apply at our standard call-out rate.
- You (or an authorised person) should be present at pickup, or have arranged access and provided the vehicle keys and documents.
Vehicle condition and documentation
- Our crew photo-documents the vehicle's visible condition before loading. Please point out any existing damage you are aware of.
- Remove valuables and personal belongings before transport where possible. We are not liable for personal items left in the vehicle.
- Ensure the vehicle contains no hazardous materials beyond normal fuel and fluids.
Liability
- We carry commercial insurance covering vehicles in our care, and our crews follow the safety standards on our licenses and safety page, including the zero-damage protocol for luxury vehicles.
- If you believe damage occurred during our service, notify us within 48 hours with the pickup/delivery photo documentation, and we will investigate through our insurer.
- Our liability is limited to direct damage to the vehicle caused by our negligence, up to the insured value. We are not liable for: pre-existing damage or mechanical faults; consequential losses (missed flights, lost business); damage resulting from inaccurate information you provided; or force majeure events.
- Nothing in these terms limits liability where the law does not permit it to be limited.
Payment
- Payment is due on delivery of the service. We accept cash and card.
- For scheduled vehicle transport, payment terms are confirmed at booking; a deposit may be required for long-distance or multi-vehicle jobs.
- An itemised invoice is provided for every job and can be used for insurance claims.
Cancellation
- You may cancel free of charge any time before the truck is dispatched.
- If the truck is already en route, a call-out fee of up to the quoted minimum for your tier may apply to cover fuel and crew time.
- Scheduled transport bookings cancelled with less than 12 hours' notice may incur a cancellation fee, confirmed at booking.
Acceptable use
Our services are for lawful vehicle recovery and transport. We will not recover vehicles involved in police impound without proper release documentation, and we cooperate with Dubai Police at accident scenes as required by law.
Changes to these terms
We may update these terms; the current version is always published on this page. Continued use of our services after changes constitutes acceptance.
Contact
Questions about these terms: +971 50 209 7467 or via our contact page. See also our privacy policy.